HELP & FAQS
HAPPY NEW YEAR!
BASE BUTTER’s fulfillment center, customer support center, and offices will be closed Friday, December 30, 2022 - Tuesday, January 3, 2023, for the New Year holiday.
Beauties, on behalf of the BASE BUTTER Team, we wish you and yours happy holidays!!! We know that now more than ever, spending quality time with those that you love is key. Therefore, we have adjusted our holiday schedule to allow all members of the BASE BUTTER team to do the same. We assure you that all your messages will be answered and orders processed as soon as we return to the office. In the meantime, you may be able to find answers to your questions on our FAQ page below. We appreciate your support and wish you a wonderful holiday season!
SHIPPING
What are BASE BUTTER's shipping details?
We offer a variety of shipping services that range from USPS to UPS.
Shipping is FREE for orders over $70.
What should I expect once my order has been placed?
Step 1) Place an order online. (Order confirmation will be emailed immediately.)
Step 2) Orders are processed and fulfilled within 1-3 business days.
Note: During a period of high demand, processing may take longer.
Step 3) Once your order is processed and fulfilled you will receive an email notification letting you know that it is awaiting carrier pickup. To view your tracking number click “VIEW ORDER” from the email you received.
Note: Carrier pick-up may take 1-3 business days.
Step 4) If your order is picked up by USPS, your tracking status will update to reflect “Shipment Received, Package Acceptance Pending.” If your order is picked up by UPS, your tracking status will update to reflect “Package received for processing.” This means that the carrier has your package on their truck and it is on its way to the carrier’s origin facility where your package will be sorted.
Note: For the most accurate tracking status on your order, view updates from the carrier's official website.
Step 5) Once your package has been sorted and processed at the origin facility you will receive a scheduled delivery date.
During periods of high demand, the delivery may take longer than usual. Please be patient with us. If you have any questions or concerns do not hesitate to contact us.
Who to contact….
- If your package has already shipped and you want to change your address, contact USPS or UPS directly. Unfortunately, it's already too late for us to make a change.
- It your package has been delivered but you haven’t received it, contact your local USPS or UPS office and give it 1-2 days to arrive at your doorstep. If you still have not received it, reach out to us for the next steps.
- If your package is stuck or doesn’t seem to be making its way to you call USPS or UPS directly.
- If anything else is wrong with your order make a USPS or UPS case.
- If you want to hold a package at your local USPS office or UPS office you can set that up directly through their website or by giving them a call.
Carriers are making changes every day to adapt to the new shipping climate so you may see new or different tracking statuses than what we’ve outlined above — please let us know as we’re learning along the way too.
Where does BASE BUTTER ship?
BASE BUTTER currently ships to all 50 states and U.S. territories. You may experience longer delivery times when shipping to Hawaii, Alaska, and U.S. territories.
Why isn’t BASE BUTTER everywhere around the world? Well, we are working on it as we speak! Tag us @BASEBUTTER to let us know where you live.
Can I edit my shipping address?
If your order is shipping to an incorrect address or if you need to make any additional changes to your order please contact support@basebutter.com. Unfortunately, if you have already received a tracking number from us then no changes or updates can be made to your order.
Have a random or weird question you want to ask us at BASE BUTTER?
It’s okay, we are here to listen! Email us at support@basebutter.com and you will get a quick, personal reply asap.
Wholesale orders
Interested in our wholesale opportunities here at BASE BUTTER? Kindly send an email to collab@basebutter.com with the subject title "wholesale interest." If a fit, additional instructions will be shared within 48 hours. Our minimum order quantity is 100, but skus can be mixed and matched. Wholesale pricing does not include shipping.
International Shipping
At the moment, we do not ship internationally. We are working steadily on expanding our distributors, so hang on tight & stay tuned, beauty!
PRODUCT
Where can I find out more info about a BASE BUTTER product?
You can learn all about our products on their individual product pages.
Questions, suggestions, or thoughts? Email us at support@basebutter.com and let's chat.
Will BASE BUTTER products melt/dry/freeze/expire/etc?
Valid question. If the product is exposed to excessive heat or cold there is a chance the consistency may be altered. Luckily, that doesn't change the product's effectiveness. While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.
Does BASE BUTTER test on animals?
Do companies still do that? Well, you will be happy to know that we don’t, although we do receive a visit from a yorkie named Romeo from time to time.
Will BASE BUTTER help with problem skin such as acne, clogged pores, eczema, or discoloration?
BASE BUTTER is great for all skin types. We design our products with you and your skin obstacles like - acne, sensitivity, and discoloration in mind. The carefully selected combinations of ingredients in our products are associated with clearing skin, evening tone, and combating inflammation.
Is BASE BUTTER for sensitive skin types?
Our products work well with sensitive skin BUT (and this is an important but) everyone is different. We suggest trying the products on a small area of the inside of your wrist and watching for any skin reaction for 24 hours before applying to your face. Then, you can try another spot test just below your jawline. If you have a known allergy, please check the ingredients.
Where was BASE BUTTER manufactured and formulated?
It was manufactured in the United States by FDA skincare standards.
Do BASE BUTTER products contain animal ingredients?
Currently, no, and if we ever do we will let you know!
Will I see results with BASE BUTTER? And if so when?
At our core we celebrate differences so we lead by acknowledging everyone has a different skin journey, uses a different combination of products and honestly leads different lifestyles, so timing of positive changes will vary from person to person. Read our customer reviews here just to see how women all over are loving BASE BUTTER.
Are there parabens in BASE BUTTER products?
BASE BUTTER is formulated without parabens, sodium lauryl sulfates, synthetic dyes, petrochemicals, animal by-products, phthalates, GMOs, silicone, or triclosan.
Are the ingredients natural, non-GMO or organic in BASE BUTTER?
BASE BUTTER products are natural when they make sense, and non-GMO and organic when necessary.
Are BASE BUTTER products “alcohol free”?
No, despite how extreme it sounds, it’s really not. Alcohol is added, like Glycerin, to thin out the gel to perfect spreadability, and allow a slow, time-release of our formulas fragrances and moisturizers.
Are BASE BUTTER products gluten-free and soy-free?
Yes. All our products are gluten-free and soy-free.
Are BASE BUTTER products non-comedogenic (non-pore clogging)?
Yes. Our products are non-comedogenic.
Do BASE BUTTER products contain fragrance?
No. Our products do not contain synthetic fragrance. They are naturally scented with 100% pure essential oils.
Where is BASE BUTTER sold?
At this time, we are only selling online at basebutter.com.
Do BASE BUTTER products expire?
BASE BUTTER products have a 1 year shelf life. Once the product is open it will last for 6 months.
Are there BASE BUTTER products ingredients that are not included on the website or packaging?
No. Our product philosophy is to use only the ingredients you absolutely need to make a quality product. We value transparency, so all of our ingredients are listed on our website and packaging.
How often should I use BASE BUTTER products?
For the best results, use all products twice daily - once in the morning and then again at night.
I want to share a testimonial for BASE BUTTER products. Where do I send it?
We love to hear your experience and stories -- visit our product pages to leave a review!
How can I stay up to date on the latest products and promotions?
Join our newsletter or scroll to the bottom of this page and enter your email.
I am interested in selling BASE BUTTER. Where do I obtain wholesale or affiliate information?
Great! Just email collab@basebutter.com and someone will get back to you.
RETURNS & EXCHANGES
How do I place a return or exchange?
We're sorry it didn’t work out. No hard feelings though! Please reach out to support@basebutter.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
What’s BASE BUTTER's return policy?
All returns must be processed within 30 days of receiving the order. You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Email us at support@basebutter.com and we'll help you place the return.
How long does it take to process a BASE BUTTER return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
Our bad! Please accept our apology. Contact us at support@basebutter.com asap and we’ll be sure to get you the BASE BUTTER product you ordered.
BILLING
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover, and other major credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
What can I do if my payment is declined?
Check that your card’s billing details (such as the security code and billing address) match what you’ve entered.
Is your card expired?
Your card issuer may have declined your payment. They don’t tell us why for security purposes, so it’s best to check with them.
If none of these work or apply, contact us at support@basebutter.com.