What are our shipping details?
We offer one shipping speed which we think you will love!
USPS Priority (1-3 business days): $8.95
PS: Please allow 2 to 3 business days for us to receive and process your order.
So, when will you receive your order?
The process is simple
- You order, takes a few minutes.
- We process,1 to 2 business days (and orders placed after 3pm ET are processed the next business day).
- We ship and our carriers take it from there! A tracking number will come to your inbox once your shipment has been registered. BASE BUTTER will be in it’s new home in no time.
Where does BASE BUTTER ship?
BASE BUTTER currently ships to all 50 states. You may experience longer delivery times when shipping to Hawaii and Alaska.
Why isn’t BASE BUTTER everywhere around the world? Sis, we are working on it as we speak! We got you. Tag us @BASEBUTTER to let us know where you live!
Having problems with the tracking?
We hate when that happens! Sometimes it can take the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, hit us up at firstname.lastname@example.org and we will have a solution.
Can I edit my shipping address?
If your order is shipping to an incorrect address, please email us at email@example.com.
Have a random or weird question you want to ask us?
It’s okay, we are here to listen! Email us at firstname.lastname@example.org and you will get a quick, personal reply asap.
Where can I find out more info about a product?
You can learn all about our products on their individual product pages.
Questions, suggestions, or thoughts? Email us at email@example.com and lets chat.
What skin types are BASE BUTTER products suitable for?
Our products are formulated for all skin types: they’re vegan, all natural, non-irritating, and we absolutely never use parabens, phthalates, petroleum, synthetic dye, sulfates, mineral oil, phenoxyethanol, propylene glycol, edta, artificial dyes, triclosan, or PEG.
Will the products melt/dry/freeze/expire/etc?
Valid question. If the product is exposed to excessive heat or cold there is a chance the consistency may be altered. Luckily, that has doesn’t change the product's’ effectiveness. While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.
Do you test on animals?
Do companies still do that? Well, you will be happy to know that we don’t, although we do receive a visit from a yorkie named Romeo from time to time.
Can I sell the products on my own site?
Unfortunately, your purchase of BASE BUTTER products is only for your personal use. If you are a retail owner and may possibly be interested in wholesale partnerships hit us up at firstname.lastname@example.org .
RETURNS & EXCHANGES
How do I place a return or exchange?
We're sorry it didn’t work out. No hard feelings though! Please reach out to email@example.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
What’s your return policy?
All returns must be processed within 30 days of receiving the order. You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Email us at firstname.lastname@example.org and we'll help you place the return. All merch is final sale.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
Our bad! Please accept our apology. Contact us at email@example.com asap and we’ll be sure to get you the BASE BUTTER you ordered!
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover, and other major credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
What can I do if my payment is declined?
Check that your card’s billing details (such as the security code and billing address) match what you’ve entered.
Is your card expired?
Your card issuer may have declined your payment. They don’t tell us why for security purposes, so it’s best to check with them.
If none of these work or apply, contact us at firstname.lastname@example.org.
How are BASE BUTTER products different from other beauty brands’?
Are the beauty products on your shelf truly made with you in mind? I am not just asking if the chemist in the labs are considering that your skin is the largest organ of your body, reading the research that proves up to 65% of what you put on your skin is absorbed into your body, and understand that our skin absorbs both nutrients and toxins. I am asking do they have YOU in mind.
Women of color have melanin-rich skin which is disproportionately disposed to excess oil, hyper-pigmentation, acne and eczema. And while women of color spend 80% more on beauty products, majority of the products we invest in aren’t made for our melanin rich skin.That is why BASE BUTTER thinks of the women first and our products second.
We are the first skincare link to formulate skincare essentials that offer holistic benefits and inspire women of color to discover, protect, and love their beauty.
When is the next product launching?
Very soon! Join our email list here to be the first to know.
How can I get involved with BASE BUTTER?
We are a rapidly growing! Email us at email@example.com and let us know where you think you would fit in our company.
Don’t want to commit? Well become one of our brand ambassadors by joining the DREAM TEAM. We take applications on a rolling basis. Email firstname.lastname@example.org for more info.